FAQs
Answers to common questions about On Demand by IPSTUDIO™
Add a trailer to your VOD homepage
To add a free video to your homepage login to VOD Admin then head over to VOD Settings > Homepage > Add Row "Trailer" > input text (optional),…
Add IPSTUDIO FAQ to your VOD Site
Adding IPSTUDIO FAQ to your VOD site is quick and easy. Login to VOD admin > Appearance > Menus > Select Menu > Add Custom Link > Publish…
Access Control
Access Control enables you to manage who can view your content based on membership levels. You can use this feature to restrict access to individual videos, specific categories,…
Giving Free VOD Access
Give customers free access with Mariana Tek integrations using "Credits". Create a "Credit Type" yourdomain.marianatek.com/admin Create "Credit Package" at yourdomain.marianatek.com/admin Assign this package to your desired Credit Type…
User Cancellation
Users have the ability to request to cancel their account from yourvirtualsite.com/my-account Once users submit their cancellation request a site administrator will receive the request along with the…
Instructors – Add, Remove, Edit
You can update, add and delete instructors easily in the Instructors Module. Instructors who are tagged in your video library will automatically be added to yourdomain.com/instructors. To…
Customizing Video Page Sliders
Customizing Sliders Follow these steps to manage your video library sliders: Login to YourSubDomain.yourdomain.com/wp-admin Click 'VOD Settings' > 'Video Page' Add A Slider: Select "Add a slider", input…
Casting to Apple TV and Chromecast
On Demand by IPSTUDIO™ supports casting for both Embed and Hosted products. To cast to your Apple TV / Chromecast follow these simple steps: Hosted Clients Ensure…
What am I able to do while my videos are uploading?
You're able to continue to edit other aspects of your library, and even navigate to other tabs in your browser. Please be cautious not to close the tab…
Will my videos continue to upload if I turn off my computer?
If you allow your computer to sleep, restart, shutdown, or perform any function that would result in the discontinuation of computing activity, your pending upload will fail and…
Customizing the Video Library
Your On Demand by IPSTUDIO™ project is delivered custom and in tune with your primary digital experience. The following items are able to be customized to enhance your…
Entitlements – Administrative vs Subscriber
If you're attempting to login using an account that is an Administrator to your library, you will not be able to login to the customer facing side of…
Customer Account Creation and Access
Customers can utilize their pre-exisiting Mariana Tek accounts to login to the library. Similarly, any accounts created through the library account creation process, will create an account in…
Video Content – Edit Info and Thumbnail
To make edits to your videos, navigate to 'Videos' > Identify the video you wish to edit > 'Edit'. Once there, you can change any setting associated with…
VOD Platform Style – Edit Images, Copy, More
To edit your library's various design settings, navigate to 'VOD Settings', and then click on any of the applicable sections such as 'Homepage' or 'VOD Settings'. Once there,…
My video post isnt appearing in the library
If your hosted video post is not appearing in the library its likely due to the post failing. Check if your post failed by going to Videos >…
Customizing Emails
To customize your VOD emails follow the steps below: Login to YourSubDomain.yourdomain.com/wp-admin Click 'VOD Settings' > 'Emails' Here you can: Edit individual email copy Edit individual email images…
Customer Login
There are a series of steps you'll need to follow anytime a customer is unable to login. First, confirm that the customer has an account in Mariana Tek.…
Customer Account Access
There are a series of steps you'll want to follow if a customer's membership is not working as intended. First, confirm if the customer has successfully purchased the…
Publishing Content – Hosted
After successfully uploading a video file, you'll need to post the video in the 'Videos' section of the Admin Site. Navigate to 'Videos' > 'Add New' > Select…
Confirming Customer Membership Status
To confirm if a customer of yours has access to content, navigate to 'Users' in the Admin Site, and search the for the specific customer in question. Once…
Video Categories – Arranging on Video Page
If you created a new category, want to add, delete or rearrange categories, head over to 'VOD Settings' > 'Video Page' > Select the categories you'd like to…
Upload Speeds – IPSTUDIO Uploader
Uploading videos with IPSTUDIO Uploader is fast and easy. Check out this speed test on an average internet connection: Video File Size: 2gb Internet Speed: 31Mbps (upload) Upload…
Customizing the Homepage
Customizing the Homepage Follow these steps to edit and build the your homepage (As a disclaimer, it is recommended that homepage construction takes place during off-peak viewing hours):…
Publishing Audio Content
Audio Follow the instructions below to publish IPSTUDIO hosted audio, it's very similar to publishing a video, except with minor (and temporary) differences: Login to (YourSubDomain.yourdomain.com/wp-admin) Click 'Add…
Managing Video Order
Managing Video Order Videos are organized by date, with the most recent videos appearing first. To change the order of your videos, there are two options: Quick Edit…
Manually Assigning Memberships – Powered by Stripe
Assigning free or paid memberships in On Demand by IPSTUDIO™ powered by Stripe is done in just a couple steps Login to YourSubdomain.yourdomain.com/wp-login.php Click 'Users' > 'Find Your…
VOD 5th Tab (In-App Experience)
On Demand by IPSTUDIO™ customers can now provide their Video On Demand library directly inside the 5th tab of the Xplor Mariana Tek mobile app. This means your…
Analytics
VOD Analytics (V4): Track Views, Top Content & Engagement The VOD Analytics (V4) dashboard gives studios clear visibility into how their on-demand content is performing. You can quickly…